Every Resident Has the Right To... 

• Be notified of his or her rights in a language or manner that the resident can understand.
• Be treated with courtesy and respect. 
• Be informed in advance of providing, changing, or discontinuing care whenever possible.
• Make informed decisions about his or her care and to participate in the development and implementation of his or her plan of care, including the discharge plan and pain management plan. 
• Know whom to contact with a grievance and prompt resolution of any and all grievances. 
• Communicate freely with others and to interact socially, unless specifically restricted in his or her treatment plan for clear treatment reasons. 
• Formulate advance directives to have practitioners comply with these directives. 
• Have a family member or representative of his or her choice or his or her own physician notified promptly upon admission to the hospital. 
• Get important information about his or her care in his or her preferred language and/or in a manner that meets his or her needs, if he or she has vision, speech, hearing or mental impairments. 
• Refuse care. 
• Free exercise of religious worship within the facility. No resident will be coerced into engaging in any religious activities.
• Have his or her pain addressed. 
• Know the names of caregivers who are treating him or her. 
• Know when something goes wrong with his or her care. 
• Get a list of all his or her current medications. 
• Personal privacy. 
• Receive care in a safe setting. 
• Be free from all forms of abuse or harassment. 
• The confidentiality of his or her clinical records. 
• Access information contained in his or her clinical records within a reasonable time frame.
• Receive a copy of a reasonably clear and understandable itemized bill and, upon request, to have charges explained. 
• Be free from physical or mental abuse, and corporal punishment. 
• Be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff. 
• Be informed of his or her visitation rights, including any clinical restriction or limitation on such rights. 
• Not have visitation rights of any individual restricted, limited or otherwise denied or reduced on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability. 
• Have the hospital accept his or her designation, orally or in writing, of a support person. 
• Retain and use personal possessions, including furnishings and clothing, unless to do so would infringe upon the rights or health and safety of other residents.
• Share a room with his or her spouse if safe accommodations are available.
• Choose to or not to perform services for the facility.
• Send and receive mail and packages, to and from the facility.
• Be informed at the time of admission of covered and non-covered services.

Every Resident is Responsible For...

• Providing, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, and other matters relating to his or her health.
• Asking questions when they do not understand what they have been told about their care, treatment, or service or what they are expected to do. 
• Making it known to the appropriate people whether he or she clearly understands a contemplated course of action and what is expected. 
• Following all instructions given by their physicians and staff. 
• The outcomes of their actions if they refuse treatment or do not follow practitioner's instructions. 
• Promptly meeting any financial obligation agreed to with the hospital.
• Being considerate of the hospital's staff and property, as well as of other patients/residents and their property. 
• Being considerate of the rights of other patients/residents and personnel and assist in the control of noise, smoking, and number of visitors. 
• Complying with posted visitor's hours as they pertain to their visitors. 
• Honoring the designation of the hospital and campus as smoke-free.
• Immediately reporting any allegations of abuse, neglect, harassment, or exploitation to the physician or nurse in charge, risk management department, or administration. 
• Following the hospital's rules and regulations. 

Aultman Orrville Hospital’s Visitation Policy

Aultman has an open visitation policy unless specified by a unit. Aultman personnel may apply reasonable clinical restrictions and other limitations on resident visitation. Reasonable restrictions may be based upon, but are not limited to:

• A court order limiting or restraining contact.
• A visitor’s behavior presenting a direct risk or threat to the resident, hospital staff, or others in the immediate environment.
• Visitor behavior that is disruptive to the functioning of the resident care unit involved.
• The resident’s risk of infection by the visitor, including seasonal flu restrictions.
• The visitor’s risk of infection by the resident.
• A resident’s need for privacy or rest.
• Any special restriction rules that apply to special care units.
• When visitation would otherwise interfere with the care of the resident and/or the care of other patients/residents.
• Family or visitors may not smoke, vape, possess or consume alcohol or illegal drugs while on the hospital campus.
• Minor visitors should be accompanied by an adult other than the resident.
• In special circumstances, an adult visitor may spend the night with the resident if the resident is in a single room, space is adequate, and the presence of the visitor contributes to the well-being of the resident and if there are no other contraindications. The adult visitor must be able to safely stay alone and take care of their own needs.