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  • You have the right to be informed about the care you will receive.
  • You have the right to get important information about your care in your preferred language.
  • You have the right to get information in a manner that meets your needs, if you have vision, speech, hearing or mental impairments.
  • You have the right to make decisions about your care.
  • You have the right to refuse care.
  • You have the right to know the names of caregivers who treat you.
  • You have the right to have your pain addressed.
  • You have the right to care that is free from discrimination.
    • This means you should not be treated differently because of:
      • Age
      • Race
      • Ethnicity
      • Religion
      • Culture
      • Language
      • Physical or mental disability
      • Socioeconomic status
      • Sex
      • Sexual orientation
      • Gender identity or expression
      • You have the right to know when something goes wrong with your care.
      • You have the right to get a list of all your current medicines.
      • You have the right to be listened to.
      • You have the right to be treated with courtesy and respect.
      • You have the right to have a personal representative, also called an advocate, with you during your care. Your advocate is a family member or friend of your choice.

What is your role in your care?

We expect you to be active in your health care because your choices will affect your care and treatment.

  • You should ask questions.
  • You should pay attention to instructions given to you by caregivers.
  • You should share as much information as possible about your health with your caregivers. For example, give them a list of your medicines, vitamins, herbs and supplements. And remind them about your allergies.

What is the role of your advocate?

  • Your advocate can be with you to provide support during your care.
  • Your advocate can get information and ask questions when you cannot.
  • Your advocate can remind you about instructions and help you make decisions.
  • Your advocate can ask for help if you are not getting the care you need.

Can your advocate make decisions for you?

Yes, if they are your legal guardian or if you signed a legal document giving them the power to make decisions for you. This document may be called a health care power of attorney.

Can other people find out about your disease or condition?

Health care providers must keep some details about your health private. You can sign a form if you want health care providers to share information with others.

What is informed consent?

Informed consent means that you understand your treatment choices and their risks. Your caregivers should help you understand the treatment choices and risks, and what will happen if you are not treated. Informed consent is required if you are asked to try any experimental treatment.

Can the organization take pictures or videos of you?

Yes. They can take pictures, videos or other images and recordings to be used for your care or treatment, or to identify you. The staff must ask your permission to use the images or recordings for any other purpose.

What happens if something goes wrong during treatment or with my care?

If something goes wrong, you have the right to an honest explanation and an apology. These should be made in a reasonable amount of time.

How do you file a complaint?

We will take prompt action and make every effort to resolve your issue. Formal complaints or grievances should be directed to 330-684-4734, who will initiate the grievance process. If you are not satisfied at that point, you may contact the state agency listed below:

Aultman Patient Relations Representative
832 S. Main Street
Orrville, OH 44667
Phone: 330-684-4734

Ohio Department of Health
Health Care Facility Complaint Department
Phone: 1-800-342-0553
Email: HCComplaints@odh.ohio.gov

Joint Commission
The public may contact the Joint Commission for unresolved patient safety or quality care concerns at:
Phone: 1-800-994-6640
Email: Complaint@jointcommission.org

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Call a Patient: 330-684-4700
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